Stratos Consulting was incorporated in 1996 to enable its founders to focus their combined energies on clients. Co-founder, Ian Gatenby, spent the year traveling to Melbourne, 46 trips in all, to develop Victoria Police’s Customer Service strategy and leading the Police Board team developing a performance management program for policing. These major programs were set […]
Author Archives: Ian Gatenby
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Nov
Nov
In a world first, our consultants developed Victoria Police’s Customer Service Strategy and led the team that developed a comprehensive model for managing police performance. When the Victoria Police Force asked Gary Garner and Ian Gatenby to develop and implement a Customer Service Strategy, no-one had cracked the complex matrix of interactions that occur in […]
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Nov
Nov
Infrastructure Development is Key to the Development of Any Economy. Infrastructure development is key to the development of any economy. In western nations, it is major part of the extraction from the post financial crisis economic environment. For emerging and newly emerged economies, properly designed and developed infrastructure is critical to underpinning growing economic prospects […]
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Oct
Oct
NSW Department of Industry engaged Stratos Consulting to provide Crown Lands NSW with a strategic framework model for NSW ports. This model will allow Crown Lands to take the overarching Departmental vision and create specific, achievable goals. Stratos Consulting has developed a strategic framework tool – the Ports Enterprise Matrix – as a means for […]