Monthly Archives: November 2016

Victoria Police’s Customer Strategy

Victorian Police Customer Service Strategy

In a world first, our consultants developed Victoria Police’s Customer Service Strategy and led the team that developed a comprehensive model for managing police performance. When the Victoria Police Force asked Gary Garner and Ian Gatenby to develop and implement a Customer Service Strategy, no-one had cracked the complex matrix of interactions that occur in […]

Making Infrastructure Work

Infrastructure Development is Key to the Development of Any Economy. Infrastructure development is key to the development of any economy.  In western nations, it is major part of the extraction from the post financial crisis economic environment.  For emerging and newly emerged economies, properly designed and developed infrastructure is critical to underpinning growing economic prospects […]